1. AC Question's Avatar
    I restarted my ,but I remembered that I didn't know my password. So when it rebooted, I couldn't use my fingerprint or shutdown my phone! So my only option was to guess, but it will just tell me incorrect password then lock me out for a certain amount of time!

    This is happening on my Samsung Galaxy S7 Edge (SM-G935A)
    05-08-2017 09:41 PM
  2. Morty2264's Avatar
    Welcome to the forums!

    First, try not to panic. Everything will be okay. Is your password a PIN type or is it a word you'd type in? I'm assuming you changed it recently, yes? Be aware that after a few attempts, your phone will warn you that the ensuing attempt will wipe your phone.

    Do you have your photos, important information, etc backed up? Your Google Play Store apps are saved onto your account, so you're fine there.
    05-08-2017 10:08 PM
  3. S1lverfang's Avatar
    It is a draw to unlock password, and I did change it recently. I have a lot of stuff like my photos and contacts I want to keep.

    Btw, i'm the one who asked the question. I just made an account so I can reply.
    Morty2264 likes this.
    05-08-2017 10:15 PM
  4. Morty2264's Avatar
    It is a draw to unlock password, and I did change it recently. I have a lot of stuff like my photos and contacts I want to keep.

    Btw, i'm the one who asked the question. I just made an account so I can reply.
    Welcome again! Did you try your old pattern? Is your Bluetooth on by any chance?
    05-09-2017 08:13 AM

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