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  1. AC Question's Avatar
    So I've tried rebooting a few times, but the phone doesn't have the wipe all data and cache option only wipe data, it's a oppo model A1601 android, can anyone help?
    05-10-2017 01:04 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Do you mean that you did a regular reboot (i.e., powered it off and then on), or a factory data reset?

    A regular reboot will do nothing if you forgot your PIN. A factory data reset done from the Recovery Menu will still require you to enter your Google username and password after the reset is finished, since it will be considered an unauthorized factory reset. You remember your Google password, right?
    05-10-2017 02:04 PM
  3. Gezza99's Avatar
    I have tried a factory reset, but It doesn't have an option to wipe all data and cache only just data which means the pins stays, I also didn't have it long enough to enter a google account
    05-10-2017 11:58 PM
  4. B. Diddy's Avatar
    You're following these steps, right? OPPO F1s - How to Hard Reset my phone - HardReset.info.

    Cache shouldn't matter here, since cached data is only temporary. Wiping Data is the important part -- that should reset the phone to factory settings.

    Thanks for registering -- when you get a chance, head over to the Introductions forum and tell us something about yourself! http://forums.androidcentral.com/introductions/
    05-11-2017 12:04 PM
  5. Gezza99's Avatar
    Correct, Iam following those instructions but like I said earlier it doesn't have the cache wipe option only data when I press wipe data it says all things will be wiped besides text messages something else and password
    05-11-2017 12:45 PM
  6. B. Diddy's Avatar
    That doesn't quite make sense to me, because the Wipe Data option in the Recovery menu is a hard factory reset. All data should be removed. What happens when you proceed with that option?
    05-11-2017 02:25 PM
  7. Gezza99's Avatar
    Nothing really happens because I cannot get into the phone from the pass lock, the pass lock just stays there what so ever
    05-11-2017 02:31 PM
  8. B. Diddy's Avatar
    Can you show a screenshot of the screen that's asking you for this password or PIN? Is it possible it's asking for a PIN to unlock the SIM and not the phone?
    05-11-2017 04:34 PM
  9. Gezza99's Avatar
    No I believe it's asking for a passcode to unlock the phone,
    Attached Thumbnails Need to reboot phone from forgotten pin code and unable to wipe all data and cache-image.jpg  
    05-11-2017 10:57 PM
  10. B. Diddy's Avatar
    Can you show us a shot of the Recovery menu that has the Wipe Data option on it?
    05-12-2017 10:10 AM
  11. Gezza99's Avatar
    Very complicated phone,
    Attached Thumbnails Need to reboot phone from forgotten pin code and unable to wipe all data and cache-image.jpg   Need to reboot phone from forgotten pin code and unable to wipe all data and cache-image.jpg   Need to reboot phone from forgotten pin code and unable to wipe all data and cache-image.jpg  
    05-12-2017 01:38 PM
  12. B. Diddy's Avatar
    Hmm, interesting. That's definitely not the conventional meaning of Wipe Data in the recovery menu. It may have to do with Color OS's variation from Android.

    At this point, I'm not sure what to try next. Have you tried contacting Oppo's customer support? https://www.oppodigital.com/ContactUs.aspx
    05-12-2017 11:06 PM
  13. Gezza99's Avatar
    Not yet, I was hoping to get it all unlocked myself
    05-12-2017 11:12 PM
  14. jyp3r's Avatar
    i am having the same problem i cannot unlock my phone any ideas as how to fix this i need to hard reset but it doesnt give me the option
    04-21-2018 01:03 AM
  15. Babu Jai's Avatar
    Now we wip data want a password
    07-01-2018 09:48 AM
  16. gaelic_man's Avatar
    Hi. Phone is locked with pass code and also when I boot into recovery and try to wipe data and cache it asks for pass code again when i hit wipe data button. Any help would be appreciated as I'm at a loss as to what to do next. Thanks.
    07-14-2018 11:48 PM
  17. Jaygesolgani's Avatar
    Is this already answered?
    I'm having the same issue with my phone now.
    I'm losing hope.
    10-07-2018 03:50 AM
  18. Rukbat's Avatar
    Read Post 12. It's not standard Android, so we don't know.
    10-07-2018 01:03 PM
  19. jhaydayo28's Avatar
    im also experiencing the same problem, Can't wipe all data, it demands for a pinlockscreen though the main reason i want to hardreset my phone because i forgot my password! damn!
    11-05-2018 06:21 AM
  20. Handy Error's Avatar
    Same problem but i cant access to wipe data its asking for my password which i forgot D:
    01-07-2019 07:30 AM
  21. belodion's Avatar
    And
    Have you tried contacting Oppo's customer support? https://www.oppodigital.com/ContactUs.aspx
    01-07-2019 08:28 AM
  22. Rukbat's Avatar
    Bottom line:

    Passwords and PINs are there for a reason. You can't just come to a forum and ask how to get around them. If you could, anyone could steal your phone, come here, find out how to get into the phone, and use it.

    If you can't remember it, see if your carrier, or the manufacturer, can help you.
    01-07-2019 12:36 PM

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