can't remove security on Alcatel IDOL4 android 6.1 smartphone

[AC Question]

Version of Android 6.1.
Whenever I try to change my PIN/Pattern/Password lockscreen mode to Swipe/none it says "Disabled by administrator, encryption policy, or credential storage." Please help.

 

[Javier P]

Welcome to the forums. Have you already tried clearing credentials in the security settings?

 

[buzzfuzz45]

Yes

 

[Javier P]

Thanks for registering! These are the most common reasons for this kind of problem.

- Your phone is encrypted.

- You have used or created a 'guest' user. Go to settings - users and remove it.

- You have an app or an account that requires some special security credentials. See in your security settings what's checked as device administrators.

 

[buzzfuzz45]

In my guest settings there is only a toggle for being able to make phone calls. My device admins are cleared. Still cannot remove security.

 

[buzzfuzz45]

If it is encrypted, is there any way to decrypt it?

 

[Javier P]

If it is encrypted, is there any way to decrypt it?

Sorry for the delay. There's an easy way to know if your device is encrypted or not. Go to settings - security and check the 'encryption' section. I've never decrypted a phone, but I know that this process can be tricky depending on your phone and android version. Some phones offer an easy way and others will require a full factory reset.

You can find different instructions to decrypt your phone, but I can't recommend you which one is safe and will work for you. Sorry.