[AC Question]

While listening to music ( only when my earphones are attached) the mic unwantedly comes on and the volume simultaneously slides up and down uncontrollably. Could you please help me get to the bottom of the problem and fix it. Thanks for your time

[Tim1954]

Customer service? You are on a forum where people discuss issues with their android devices. Other android users and volunteers respond with suggestions..
In order to get any kind of meaningful reply /assistance, we need to know details such as device, software and others.
The best way to go about this is joining the forums so we can ask you questions and offer things to try...

[hallux]

What customer service did you contact, if any? Please keep in mind that this site is not directly affiliated with Android or Google, we're just people that get together and talk about those entities.

As for your issue. Have you tried different headphones? I assume these are wired headphones, do they have inline volume/Mic controls?

If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Android Central.