05-19-2017 05:53 AM
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  1. AC Question's Avatar
    AC Question
    It was previously owned and i dont know the info of previous owners samsung account and cant get it
    05-19-2017 04:38 AM
  2. hallux's Avatar
    hallux
    Then, as far as we are legally able to assist, you are out of luck. The only legal way to get past any kind of factory reset protection (which this is) is to enter the requested account info and then re-do the reset properly so the account lock is not in place. We won't discuss IF there is another option (I honestly don't know), and if there is what it is.
  3. hallux's Avatar
    hallux
    Q&A Team
    Then, as far as we are legally able to assist, you are out of luck. The only legal way to get past any kind of factory reset protection (which this is) is to enter the requested account info and then re-do the reset properly so the account lock is not in place. We won't discuss IF there is another option (I honestly don't know), and if there is what it is.
    05-19-2017 05:53 AM
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