1. AC Question's Avatar
    I went to check my phone this morning, and the email screen seemed to freeze, so I hit the home key a few times to get back to the home screen, then my screen went black and it looked like it was either powering up or powering down (samsung android words appeared), then the screen went completely black and wouldn't do anything. Won't turn on, and when I plug it in, the battery icon shows up, but it's grey and doesn't show a percentage or anything. And no lights are on. I've tried holding down the power and volume buttons, etc, and the icon will disappear briefly but then comes back up again. That's all I can get it to do. The phone is only a few months old, and had been working fine. I'm wondering if maybe I hit too many buttons or something and crashed it? Lol. Not sure if that's a "thing" or not, but I have no idea what else it could be. Help!
    05-22-2017 09:17 AM
  2. Golfdriver97's Avatar
    Welcome to the forums. I would try leaving it plugged in for about an hour without trying to turn it on. It may be on so low of a charge that it won't turn on.
    05-22-2017 10:27 AM

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