1. AC Question's Avatar
    hi guys, i just bought a brand new samsung galaxy s7 edge at an official samsung store in Taipei, so its not a fake or anything.

    i bought it 3 days a go, and since then it shutted down 3 times and i needed to restart it. after the second time i went back to the store, they took the device for a check and they said everything is fine, and the reson might be because i downloaded an antivirus and ccleaner apps or something like that, so i deleted them. and today it happened for the third time, and this time the phone was getting overheated.
    any ideas what it may be? i want to go back there and ask to replace it with a new one.
    thanks!!
    05-24-2017 09:06 AM
  2. Mike Dee's Avatar
    Welcome to AC forums.... Try a factory reset and if persists return it.
    05-24-2017 10:12 AM

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