1. AC Question's Avatar
    its a huawei y625- rebooted my phone and when appears this message "Unfortunately com.android.phone has stopped", i click ok but it shows me again the message immediately, in the brackgound it says :
    (circle) Backup data
    (circle) Reset data area right now
    but i cannot click in that because the message dont let me .
    it turns of and keep on doing that, and dont let me use the phone , i cant do Vol up + Power button,neither Vol down + Power button they dont work
    05-25-2017 02:42 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Try forcing a shutdown by pressing and holding Power for about 15 seconds. If you're successful, then see if you can boot into Recovery and either wipe the cache partition or do a factory reset: HUAWEI Y625 - How to Hard Reset my phone - HardReset.info
    05-25-2017 08:55 PM

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