05-31-2017 12:55 PM
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  1. AC Question's Avatar
    AC Question
    I purchased a galaxy s5, and my Google play services will not work with the phone.
    05-30-2017 12:07 PM
  2. LeoRex's Avatar
    LeoRex
    Moderator
    What model is it? I would suggest using one of the dedicated tools (like Odin) to reflash the full factory image. A factory reset only clears out user data, it doesn't touch the system data... which is where the Google Play Services stuff is stored.
    05-30-2017 01:51 PM
  3. teetermcneeter's Avatar
    teetermcneeter
    Sm-g900a
    05-30-2017 03:10 PM
  4. LeoRex's Avatar
    LeoRex
    Moderator
    That's a T-Mobile model... which is most definitely supported by Google. Not knowing more about the quirks of that model, I would say reload the factory software and move on from there. You shouldn't have any issues finding the tools and factory images for that phone.
    05-31-2017 12:55 PM
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