1. AC Question's Avatar
    The screen totally black. Firstly, i power off my smartphone for a few minutes. suddenly when i want to power on back, the apps loading for starting like usually, when i waiting for a few minutes more. The notification say that the system UI.... i dont remember that work, and then they give me 'send' or 'don't send'. and then i press to 'send'. But its come for couple time.. and the collape. And now when i try to power on back, still can't the screen was totally black. I hope someone and gibe me opinion.
    Thank you.
    05-31-2017 08:55 AM
  2. Golfdriver97's Avatar
    Welcome to the forums. It sounds like the launcher is failing. You can try to load a different one on Play on your desktop. Log onto Play with the same GMail. Send a different launcher like Nova to your phone. When you try to boot it up, I would try to hit Home. That should get you to select a launcher. Select Nova, and hopefully, that will get you to the homescreen on your phone.
    05-31-2017 09:04 AM

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