1. AC Question's Avatar
    When I make or take a call using my Tone Active+ device, the person on the other end says I sound muffled, low volume and unintelligible. This is the case with both my iPhone 5s and my Samsung Galaxy 7 Edge. What's up with that? They're only half as useful if I can't make a functional phone call.
    06-08-2017 12:52 PM
  2. PJRed2008's Avatar
    Welcome to the forum. Do both phones work okay when you're not using the Tone Active? If so, that would be the problem. Have you contacted whomever you bought it from, or the manufacturer for advice?

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Android Central.
    06-08-2017 01:42 PM
  3. elspode's Avatar
    Phones both work perfectly. The issue appears to be the microphone in the LG device. This is my first attempt to begin to address the issue, so I have not yet contacted either Amazon or LG. Thought perhaps someone else may have had the same experience?
    06-08-2017 09:15 PM

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