1. AC Question's Avatar
    I baught last year a samsung galaxy j5 and since few months comes aproblem that when i plug the original headphones in the screen freezes then the phone starts rebooting untill i plug the headphones out then it works normally .I have tried to plug other headphones and the problem still exists . I know someone who has also the same issue with this smartphone what could be the problem
    06-09-2017 12:42 PM
  2. anon(238680)'s Avatar
    Welcome to the forum. Sorry you're having a problem. From what you describe I'd have to guess there's a hardware problem with your headphone jack. I think that's reinforced by the fact you have the same problem with different headsets. If your phone has bluetooth you might consider going that route.

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Android Central.
    06-09-2017 01:09 PM

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