1. AC Question's Avatar
    I baught last year a samsung galaxy j5 and since few months comes aproblem that when i plug the original headphones in the screen freezes then the phone starts rebooting untill i plug the headphones out then it works normally .I have tried to plug other headphones and the problem still exists . I know someone who has also the same issue with this smartphone what could be the problem
    06-09-2017 11:42 AM
  2. anon(238680)'s Avatar
    Welcome to the forum. Sorry you're having a problem. From what you describe I'd have to guess there's a hardware problem with your headphone jack. I think that's reinforced by the fact you have the same problem with different headsets. If your phone has bluetooth you might consider going that route.

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    06-09-2017 12:09 PM

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