Cannot get Win 10 PC to recognize PTP or MTP

A

AC Question

The instructions provided for the Moto X Play do not seem to apply to the Moto Z Force. Do not see the same features.
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Can see a root XT1650 folder on the PC Win 10 My Computer screen - but no file folders appear when the root XT1650 is clicked.

PC is a Panasonic Notepad Toughbook CF-C3.

Have three USB ports - 2 fast and 1 older. Tried all three.

Downloaded the Motorola Device Manager D
Files. Installed the .exe file.

Cable is a USB-2 cable purchased from Verizon with the Moto Z Force. Tried several USC-2 cables. Same result.

Verizon store personnel could not make this work either.
 

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