1. AC Question's Avatar
    I have a Samsung A3 2016 with Android 7. I activated the Direction Lock, but misunderstood how it works, and cannot retrace the pattern/directions. I set a backup pin - but I can find nowhere to enter it. Even after many attempts to enter the pattern (and I now have to wait 4 minutes each time), there is no backup pin entry option. This is silly: why have a backup pin if you can't use it?

    (I have tried Android Device Manager but cannot change the lock mode. There is no Samsung Account active. I have tried hard reset (vol.down+power for 10 secs.); no change.)

    How can I get to a backup pin entry field?I have a Samsung A3 2016 with Android 7. I activated the Direction Lock, but misunderstood how it works, and cannot retrace the pattern/directions. I set a backup pin - but I can find nowhere to enter it. Even after many attempts to enter the pattern (and I now have to wait 4 minutes each time), there is no backup pin entry option. This is silly: why have a backup pin if you can't use it?

    (I have tried Android Device Manager but cannot change the lock mode. There is no Samsung Account active. I have tried hard reset (vol.down+power for 10 secs.); no change.)

    How can I get to a backup pin entry field?

    B. Diddy
    Welcome to Android Central! I believe the backup PIN is used only when you're using the fingerprint unlock. You might be stuck with doing a hardware button factory reset

    Thanks for your answer. However, firstly, this model does not have fingerprint unlock. Secondly, when setting the direction lock, the phone requires a backup pin to be set. This backup pin is specifically for the direction lock. But the phone doesn't ask for it! I'm now at 16 minutes wait between attempts!!

    I called Samsung support twice (Germany and UK); one said that this behaviour was correct but couldn't explain why and I would just have to lose all my data and settings doing a factory reset and then wished me a nice weekend; the other said that a backup pin option should appear...... eventually, but couldn't say when.
    06-18-2017 05:49 AM
  2. belodion's Avatar
    I recommended joining as a member so that you can respond to replies in your original thread.

    https://r.tapatalk.com/shareLink?sha...p%3Ft%3D409154
    06-18-2017 06:22 AM

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