I cant send screenshots via mms on galaxy s5

[AC Question]

Hi, I cant send screenshots on my galaxy s5 via the stock messaging app.

If i download a picture or take a picture, it sends no problem via mms. However the screenshot fails, when sending, and it says service not activated.

I have spoke to EE many many times about this and we have been through every possible network issue and it isn't the problem at their end.

I have also spoken to Samsung tech support who were very very unhelpful and gave me no possible solution or any answers. They instantly dismissed any possibility of it being a handset issue and said it was down to EE. Ignoring me when i stressed the fact i had spoken to EE and it wasn't a network issue and the fact that i could send pictures, just not screenshots.

Be grateful for any input or possible solutions.

 

[B. Diddy]

Welcome to Android Central! Screenshots are usually .png files, so see if you can rename it as a .jpg file, then try to send it again. (I've never heard of a problem sending .png files, but it's worth a try.)

 

[Shane darb]

Screen shot my galaxy s5