Email attachments constantly downloading hrlp!

[AC Question]

Hi, I have a Samsung S7. I have 2 attachment from my yahoo emails (these are weekly school newsletters - so not suspect) that keep downloading multiple times a day for over 2 weeks. I have permanently deleted the 2 emails with the attachments and even uninstalled yahoo from phone. I have deleted the downloaded attachments from my phone's storage as well as download history. They still keep downloading. Please please help.

 

[B. Diddy]

Welcome to Android Central! See what happens if you go to the App Manager, tap Menu>Show System, select Download Manager, and Clear Cache/Clear Data.

 

[Vea14]

I'm not sure how to do this as I don't have or can't find "menu" on apps manager.

 

[Vea14]

Just created account^

 

[Vea14]

So it looks like I have to clear cache from yahoo app - but if it is unintalled I have no app to clear cache? Would reinstalling yahoo app have the same cache or do I have a major internal software problem now with a phantom cache that keeps downloading a long gone email attachment? So frazzled :/

 

[B. Diddy]

Thanks for registering! In the App Manager, look for an app called Download Manager. If you can't find it, then tap the 3-vertical-dot menu button at the upper right and tap Show System. Now look for Download Manager again, and try Clearing Cache/Data.

If the Yahoo Mail app is not installed, then it doesn't have to do with cached data from that app.

 

[Vea14]

The yahoo app was uninstalled yet the attachments are still downloading from the deleted yahoo email. This is why I am completely at a loss. I have tried extensive googling but only one other question has ever bern asked and no answers. I'm not surr where I can go to for help.

 

[B. Diddy]

It wouldn't hurt to reinstall the Yahoo Mail app, log into your account, then go to the App Manager, select Yahoo Mail, and Clear Cache/Clear Data. Then uninstall Yahoo Mail, and see if the download attempts continue.

I'm assuming that clearing cache/data from Download Manager didn't help, correct?

 

[Vea14]

No they are still dowloading. I cleared cache from reinstalled yahoo app as well as google, google chrome and samsung internet. Not sure where the download manager is?

 

[Vea14]

I have noticed they download when launching google, chrome or samsung internet. I have virus protection but nothing has been picked up. I am considering restoring to factory settings but don't want the hassle of downloading all my photos etc.

 

[B. Diddy]

Did you look for Download Manager the way I described in post #6 of this thread?

 

[anon(238680)]

This may not help, but have you contacted the school you receive the newsletters from to see if they're having problems and maybe resending them? Just a thought...

 

[Vea14]

Thanks for all your help. I seem to have google internet, google chrome internet and samsung internet. So after finding all pages open in background as well as clearing all 3 internet caches they have not downloaded now for days.