1. AC Question's Avatar
    I have receipt for the purchase but can't get to where I got it
    06-21-2017 07:23 AM
  2. bmhillegass87's Avatar
    Hello!

    Let me see if I understand the question correctly. You bought it from a retailer for example (local grocery store pharmacy etc), but when you try to use it appears inactive?

    I'd first try to work with the store customer service directly. Explain the issue, and providing the information on the receipt as proof (great working keeping the receipt).

    The other thing I would recommend is working with Google CS directly and seeing if they are able to determine why the card is not active.

    It may require you revisiting the seller who sold it (hopefully it wasn't an individual), but i'd try these steps first before attempting anything.

    Best of luck!
    06-21-2017 07:44 AM

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