1. AC Question's Avatar
    Hello guys,

    i would like your expert's help because i'm very confused. My mobile Galaxy Alpha has been broken and i backed up my data on the 8th of February. Now i want to restore these data on a Galaxy S4, as it doesn't work on my new One Plus 5, to be able to get them back. The Smart Switch was showing it should be updated and i did it. But unfortunately it doesn't let me push the button "Restore"! Whys this? I shouldn't have updated the application? May i lost my data?

    Thank you in advance,
    Chara
    06-28-2017 10:53 AM
  2. anon(238680)'s Avatar
    Welcome to the forums. I've only used Smartswitch once, but that was direct phone to phone. I guess though, in your case, its waiting for you to point to a location to restore the data from. Where did you back up the data from the Alpha? Once you do that I would expect the Restore button to come live.

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    06-28-2017 11:37 AM

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