1. AC Question's Avatar
    My phone gets stuck and none of the buttons work and I have to restart it. I had brought this phone in united arab emirates. Samsung services in india are not accepting the phone for software reinstallation.i am helpless now. Can you suggest me something.
    06-28-2017 11:04 AM
  2. SandersJC1964's Avatar
    Factory reset
    06-28-2017 11:06 AM
  3. PJRed2008's Avatar
    Welcome to the forums. You don't say what kind of phone you have, but you could install a factory ROM if you could find it, or a custom one. This is not a simple process and involves quite a few steps, so it might not be worth it to you. As it appears you can no longer get factory service or support, maybe it's time to look for a new phone?

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Android Central.
    06-28-2017 11:12 AM
  4. Rukbat's Avatar
    And install the ROM for the United Arab Emirates version of the phone. That and the Indian version of the phone could be different.
    06-28-2017 01:44 PM
  5. B. Diddy's Avatar
    In a duplicate post, the person mentioned that it's an S7 edge. Try wiping the cache partition: https://support.t-mobile.com/docs/DOC-24999
    06-28-2017 10:15 PM

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