1. AC Question's Avatar
    I've just bought a new phone. It's a Fusion5 GenIII running Marshmallow. After installing all my apps, I checked the internal storage under settings and found that it was using 22.12GB out of 32GB even though I'd only installed 1.69GB of apps.

    I contacted the seller/manufacturer and they told me to do a factory reset and check the storage again. I did that and the storage then showed as using 25.12GB which is even higher than before with no apps installed by me. When I updated them they said, "The phone has 32GB total storage. Some of this space is allotted for android OS among others inbuilt apps."

    I understand that the OS and inbuilt apps will take up space but surely not 25GB? I've now installed an app called Storage Space and it says Android is using 3.61GB and that there is 25.10GB free for apps and files, which sounds about right to me, but why, then, does it not match the phone's calculations? If that is the true figure (on the app) then I'm worried the phone will soon say it's out of space when in reality it is nowhere near.

    Do you think I'm being fobbed off or does 25GB for the OS and inbuilt apps sound realistic? And if is, why is the app telling me different?
    07-03-2017 06:12 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! The OS can't take up 25 GB. The most I've ever seen the OS and bloatware take up is around 8 GB. It sounds like a glitch in the firmware. Hard to say if it will truly impact your storage -- it might be worth returning the phone and asking for a refund.
    07-03-2017 01:21 PM

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