1. AC Question's Avatar
    I had to help reset my mom's phone. When we started it back up we had to select our language then it takes us to select wifi network but we don't have wifi. There is a little skip button but it is greyed out and won't let us use it
    07-06-2017 12:02 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! Free public wi-fi is available in many places -- can you just take it somewhere and use public wi-fi temporarily?
    07-06-2017 06:26 PM
  3. evgenia93's Avatar
    Hello. I have the same problem - reseted my Android, arrived to the step "choose wi-fi", CONNECTED to our network, but can't go forward neither go back! All I can do is restart phone and come to the same step. And again being unable to continue past this step.
    If anyone could help with this I will highle appreciate it. Thanks.
    02-03-2018 03:13 PM
  4. Golfdriver97's Avatar
    Hello. I have the same problem - reseted my Android, arrived to the step "choose wi-fi", CONNECTED to our network, but can't go forward neither go back! All I can do is restart phone and come to the same step. And again being unable to continue past this step.
    If anyone could help with this I will highle appreciate it. Thanks.
    Welcome to the forums. What device do you have?
    02-03-2018 03:21 PM
  5. evgenia93's Avatar
    I have Asus Zenfone 5. But as for now that problem was solved. BUT! There is new - my phone bricked. It's turned off permanently and when I try to turn it on - there is only Black screen with ASUS label but nothing more happening. I tried to reboot (with Power Off and Volume down or Volume Up) but it didn't work.
    Guess I'll try to find a solution for this new prob.
    02-14-2018 08:52 AM
  6. Rukbat's Avatar
    Evgenia (that happens to be my cousin's name), bring it to your carrier and see if they can help you get it working again. (You may have to go through the whole setup again.) If not, it sounds like a new phone, so it should be under warranty - if it is, let ASUS worry about it.
    02-14-2018 04:29 PM

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