1. AC Question's Avatar
    I just bought a Samsung Galaxy Alpha - which is supposedly 4g lte supported -- however, my phone does not even have the option to turn it on. In settings (I've been reading) I go to "More Networks" then "Mobile Networks" where there is SUPPOSED to be an "Network Mode" option where I could choose 3g or 4g etc. When I go into "Mobile Networks" these are my options: "Mobile data", International Data Roaming", Access Point Names", & "Network operators". None of these (when I go into them) have any options for 4g.
    As I said this is a brand new phone and it has a brand new sim card (which I just checked also is 4g supported) I was in an area where 4g works because my husbands was working fine on is BLU.
    Other than updating the phone's software (which I was prompted to do) I have done nothing to the phone, made no changes. I really just want my phone to work as it should. Ideas?? Suggestions??
    07-07-2017 09:41 AM
  2. B. Diddy's Avatar
    Welcome to Android Central! What's the exact model number, and which carrier are you using?
    07-08-2017 03:57 PM

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