1. AC Question's Avatar
    I tried to reboot, force shut down but the thread i saw said that i have to press power/volume down while my phone is plugged and when the screen gets black i stop pressing the buttons but... my screen is always black... and it works because sometimes when i reboot it show me the logo samsung but then turns black again help me please
    07-10-2017 01:13 PM
  2. PJRed2008's Avatar
    Welcome to the forums. Not sure what may be going on, but try these:

    Unlock phone with broken screen:

    There are others more extreme if needed, but you would probably be better off with a repair facility.

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Android Central.
    07-10-2017 01:23 PM
  3. Kevin Cavallari's Avatar
    Thanks for the fast reply but my screen work, i mean i can see things like the logo when i start it but just after it turns black... there's no way i can "reboot it". I tried to do the power/volum up/home to put it factory default but it doesn't seems to work
    07-10-2017 02:16 PM
  4. PJRed2008's Avatar
    there's no way i can "reboot it"
    If that's the case I would take the repair shop option, the others won't work if you can't control the phone. Sorry.
    07-10-2017 03:27 PM

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