1. AC Question's Avatar
    I usually use finger print scanner so yesterday I set a new alternate password and now I forgot it.I know that when you shut down your phone and when you turn it on it asks you for the alternate password then you are allowed to go on with fingerprints.So far I'm keeping my phone not turned off.Fingerprints are working but forgot the alternate password, any help on how can I change it? remove it? unlock the phone when I shut it down?
    07-13-2017 05:57 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! You might be stuck. You could try using Samsung's Find My Mobile to remotely change the password: https://findmymobile.samsung.com/
    07-14-2017 06:09 PM

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