07-14-2017 07:54 PM
tools
  1. sharon harvey's Avatar
    sharon harvey
    Never recognizes me when I enter app. Won't even allow manual log in. Website however always has me logged in. This has been an on going issue. Help.
    07-14-2017 10:01 AM
  2. sharon harvey's Avatar
    sharon harvey
    Odd.. for non-recognition of account & log in it accepted this post. Don't get it.
    07-14-2017 10:03 AM
  3. sharon harvey's Avatar
    sharon harvey
    I guess my mistake.... recognition not needed.
    07-14-2017 10:09 AM
  4. Matty's Avatar
    Matty
    Trusted Member
    Q&A Team
    Originally Posted by sharon harvey
    I guess my mistake.... recognition not needed.
    Hey Sharon 😃 If the app doesn't recognise you. When you open the App, click the menu icon on the top Left corner to open the menu.

    Then click on the "Account" text and NOT the little cog next to it. This should log you back in again. It does this to me from time to time as well so you not alone. But clicking on the account text quickly logs me back in. 😃

    To know if you are logged in or not, when you have selected for "Forums" menu option, click at the top of the page which says "by category" and if it shows the "Participated" option, then you are logged in. Hope that makes sense haha.

    Enjoy your weekend!
    anon(238680) likes this.
    07-14-2017 11:05 AM
  5. sharon harvey's Avatar
    sharon harvey
    Thanks, will do😎
    Matty likes this.
    07-14-2017 07:54 PM
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