Notification and ringtone are not working

[AC Question]

I moto g4 plus due to nougat update the background application stops the notification sounds nd ringtone..If i switch off the phone or clear the background it will be proper..after the use of application it stops the notification nd ringtone..due to spilt screen it fails in g4.. i need a solution pls..

 

[belodion]

Does the trouble persist in Safe Mode? https://forums.androidcentral.com/showthread.php?t=409154

 

[B. Diddy]

Welcome to Android Central! Also try wiping the cache partition: https://mobilesupport.lenovo.com/us/en/solution/MS110588