1. AC Question's Avatar
    Hi - I own a Samsung Galaxy Note 4. Purchased an SD card, moved the WhatsApp folder to SD Card, and can't access neither images nor video clips in whatsApp. When I tap on them in WhatsApp, I get the message "Sorry, this media file doesn't exist on your internal storage." Any suggestions on how to fix this problem, please.
    07-15-2017 02:45 PM
  2. anon(238680)'s Avatar
    Welcome to the forums. The SD card is not internal storage, obviously Whatsapp does not support that on your device. Move the folder back where it was.

    If you need additional help or have more questions or details to share, please join the site so you can reply in this thread. See this link for instructions on how to join Android Central.
    07-15-2017 04:00 PM

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