Atik: app problem

I purchase a second hand phone, i delete existing imo account & install new account but it creating with old id. help me please.

Originally Posted by AC Question

I purchase a second hand phone, i delete existing imo account & install new account but it creating with old id. help me please.

Did you factory reset from the Android Recovery menu rather than from the Settings menu in the phone itself?

If the old owner left his Android account in the phone, he'll have to remove it - it requires his password. (It's a security feature, in case someone steals the phone.)