1. splinternet's Avatar
    My Galaxy Note 4 has spluttered and died. I had backup turned on (to my Google account). So I installed the SIM card in my old S4 and set up the Google account details but restore doesn't seem to work. I've got no contacts, for one thing. Is the backup from the Note 4 incompatible with the S4?
    07-17-2017 05:42 PM
  2. Rukbat's Avatar
    Not the contacts backup, but if you entered the contacts using the default, they were entered as Device contacts, not Google contacts. Only google contacts get backed up to Google. (I have no idea why Google made Device the default, but you have to pull that down on every new contact and choose your Google account. And it can't be changed if you edit the contact.)
    07-17-2017 06:40 PM

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