1. AC Question's Avatar
    I have been having sound issues off and on with my Moto G. When on a call, it acts like it is muted where the caller cannot hear me but the mute is not enabled. I have tried turning the Mute on and off with no luck. I have tried restarting the phone, no luck. What do I do? I love the phone otherwise.
    07-25-2017 04:42 PM
  2. Rukbat's Avatar
    Look in the manual (if you don't have it, you can find one online) for where the phone mic is. Using a very strong light and a thin pointed wooden toothpick, clean out any dust or dirt in that hole. That's the usual cause. (It could also be a bad mic, which would require a trip to a repair shop.)
    07-25-2017 05:06 PM

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