1. AC Question's Avatar
    My phone is one month old and is turning off and on since one week.
    A week ago I did a Software update, which changed the layout of how the apps are presented on the Screen. After five minutes using an app my phone either turns off and on, or the Screen just freezes. Two questions: Why does this happen? How can this be fixed?
    07-25-2017 07:44 PM
  2. anon(9602380)'s Avatar
    Welcome to Android Central.

    Not sure if you tried this yet but I suggest trying a hard reset. Hold your power and volume down button at the same time till you see it restart. Then let go of the buttons. Hopefully this will help with your issue. Thanks!
    07-25-2017 09:10 PM

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