1. AC Question's Avatar
    I have a MOTO G5 plus. The mute button is constantly coming on during my conversations and people cannot hear me. The phone does not need cleaning as there is no debris around the microphone.

    I must be able to use the handset while talking. I cannot always use the speakerphone or bluetooth.

    Is there a way to disable the mute button or hide it? Please help!!!
    07-30-2017 01:32 PM
  2. Rukbat's Avatar
    When you put the phone to your face, the screen should go black, so your cheek can't press any buttons. If it doesn't, you could have a defective prioximity detector.
    07-30-2017 03:21 PM

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