1. AC Question's Avatar
    Phone keeps freezing to where I have to take out the battery. I read to do factory reset just need to know what that does
    08-01-2017 06:53 PM
  2. Thacy's Avatar
    Yes, you'd lose data and files, like contacts, messages, call logs, photos, apps, etc., in phone memory (not including files in SD card if you have). It is suggested to make regular backups.
    PS: Factory reset could fix many kinds of phone problems, like freezing, but it is more important to analyze the exact cause(s) of your phone problem.
    08-01-2017 07:57 PM
  3. Tim1954's Avatar
    Factory reset is an act of desperation, only to be done when all else fails! It's a royal pain in the butt as you lose everything! You have to sign into all your accounts, the bloody passwords never work and you have to set up the phone from scratch.
    Laura Knotek likes this.
    08-02-2017 12:05 AM

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