1. AC Question's Avatar
    Hi, Whenever i switch on my phone the screen shows the HTC logo then suddenly the screen turns blank. Not able to hard reset also as it turns black before i reach to that point. Have tried draining the battery completely to 0% as well but no success. Any idea what this issue is about and how to resolve this issue?

    PS i am using HTC 620G phone.
    08-04-2017 02:45 PM
  2. B. Diddy's Avatar
    Welcome to Android Central! Do you mean that you tried the hardware button method here, but it doesn't get that far? HTC Desire 620 - How to Hard Reset my phone - HardReset.info
    08-05-2017 10:33 PM
  3. saurabh atirek's Avatar
    Hi, No i meant i was getting the reset option but while i started doing that phone screen again went black
    08-07-2017 01:03 PM
  4. Rukbat's Avatar
    First, NEVER drain a lithium battery to 0 - it shouldn't be drained to less than 40%. (Lithium batteries are not deep-discharge devices.) It probably drained to about 5% (but indicated 0%) - a lithium battery drained to 0% for real can't be recharged without special equipment.

    Second, plug the phone into your PC and back everything up. You may be looking at a ROM reflash, and that deletes all your data and all your downloaded apps.
    08-07-2017 01:59 PM

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