[AC Question]

Hi, Whenever i switch on my phone the screen shows the HTC logo then suddenly the screen turns blank. Not able to hard reset also as it turns black before i reach to that point. Have tried draining the battery completely to 0% as well but no success. Any idea what this issue is about and how to resolve this issue?

PS i am using HTC 620G phone.

[B. Diddy]

Welcome to Android Central! Do you mean that you tried the hardware button method here, but it doesn't get that far? HTC Desire 620 - How to Hard Reset my phone - HardReset.info

[saurabh atirek]

Hi, No i meant i was getting the reset option but while i started doing that phone screen again went black

[Rukbat]

First, NEVER drain a lithium battery to 0 - it shouldn't be drained to less than 40%. (Lithium batteries are not deep-discharge devices.) It probably drained to about 5% (but indicated 0%) - a lithium battery drained to 0% for real can't be recharged without special equipment.

Second, plug the phone into your PC and back everything up. You may be looking at a ROM reflash, and that deletes all your data and all your downloaded apps.