1. AlphaScorpii's Avatar
    When I'm on mobile data everything is fine but when I'm connected to WIFI, messenger sometimes lose connection althought there is no error message.
    I know it loses connection because I don't see active people when I open app and sometimes I get message after few minutes or see missed call. Most of the time it's no more then 5minutes offline and happens randomly every day.
    It's like this for 2 years already.
    I'm not sure is it phone problem, app problem or what...
    I think it's not app problem because I have this problem with whatsapp also but it's not so severe.

    Thank you
    08-06-2017 12:59 PM
  2. B. Diddy's Avatar
    Does this happen on any wi-fi network, or only your home network?
    08-06-2017 10:16 PM
  3. AlphaScorpii's Avatar
    I didn't try other wifi.. don't have any around here and even if I go in bar or something, everything might be fine for those few hours.
    Btw seems it's same on whatsapp and messenger but I wasn't aware for whatsapp because I don't have phone calls there so had no missed calls. So it's definitely not application problem but phone/wifi.
    08-11-2017 09:02 PM
  4. B. Diddy's Avatar
    If you've only been able to observe it on your home wi-fi network so far, then try rebooting the router first (by unplugging its power for 10 seconds). If that doesn't help, see this guide for more ideas: http://forums.androidcentral.com/amb...-problems.html. I'd check to see if there's a lot of congestion in the wi-fi channel your router is using.

    Another thing to consider is that Bluetooth can sometimes interfere with 2.4 GHz wi-fi. If your Bluetooth is on, see what happens if you turn it off for a while (if feasible).
    08-12-2017 12:13 AM
  5. AlphaScorpii's Avatar
    It's not network problem for sure because this problems last for 1 year or more and in the mean time we have changed 2 or 3 routers along with ISP. Also, other people in my house don't have these problems.
    Bluetooth is off.
    08-18-2017 06:39 AM
  6. B. Diddy's Avatar
    Does your phone have a Smart Network Switch option in the Advanced Wi-fi Settings?
    08-19-2017 03:36 AM
  7. AlphaScorpii's Avatar
    Yes but I turned it off because alot of the time I share network from phone to computer and I need it stable (not losing connection even for a second).

    Even when this moment comes, when there is no network on messenger/whatsapp, other internet applications (chrome, facebook etc.) works normal.. have internet.
    08-20-2017 08:08 AM
  8. AlphaScorpii's Avatar
    Hmm actually this problem happens on mobile network also, not just WIFI. I am on WIFI 80% of the time so I was not aware.
    08-31-2017 03:29 PM

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