1. AC Question's Avatar
    screen went black tried the taking battery out and still only starts then back to black also computer will not recognize device when plugged in usb. How can I retrieve the information or fix phone?
    08-07-2017 11:22 AM
  2. Rukbat's Avatar
    Plug the charger in and leave it overnight.

    If it still doesn't work, it has to go to a good repair shop, that will work on it without doing a factory reset (which is the normal way, so they can't steal any of your data). If it's the phone itself that's shot, your data is gone. If it's the battery or the screen, they can be replaced. (I wouldn't recommend doing it yourself - opening a phone is not a D-I-Y project.)
    08-07-2017 12:54 PM

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