1. AC Question's Avatar
    I have always used the fingerprint id. It is now asking for a password that i dont remember.

    I need the data and contacts and would like the phone to prompt for fingerprint...as it has always done
    08-07-2017 04:04 PM
  2. anon(9602380)'s Avatar
    Welcome to Android Central.

    I suggest trying a hard reset. Hold your power and volume down button at the same time till you see it restart. Then let go of the buttons. Hopefully this will help with your issue. Thanks!
    08-07-2017 04:16 PM

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