1. Spatialsound13's Avatar
    I recently bought a Sandisk Ultra 128GB microSD card as I've run out of space on a 64GB one. I put the empty card into my phone and formatted it, transferred some stuff over to it on my laptop, then put the card into the phone. It took about half an hour for everything on the card to show up in Gallery, Play Music etc, but eventually I could access everything that was on the card.

    it worked perfectly until a few hours later when I went back to the phone and tried to play some music from the card, but got 'Couldn't find the track you requested'. I then got a notification saying 'Device storage full'. I checked Storage in settings, and it said I had only 58KB of internal storage left (this fluctuated between 9MB and 0KB). I tried to open the music player and Gallery, but got a notification saying 'the process android.process.media has stopped'. This happened every time I tried to open an app or settings too.

    I was able to check the internal storage and saw that around 600MB was now taken up by an application called 'Media storage'. This disappeared after removing the card and switching the phone back on, then reappeared when the card was in the phone. I've run both SD Insight and chkdsk, which both flagged up nothing.

    Any help would be greatly appreciated,
    08-10-2017 05:03 AM
  2. B. Diddy's Avatar
    How about after wiping the cache partition? SAMSUNG J500F Galaxy J5 - Recovery Mode - HardReset.info
    08-10-2017 12:08 PM
  3. Spatialsound13's Avatar
    Thanks for your reply,
    What exactly will this do to my phone, will the files/apps in my internal storage be affected? I'm a bit apprehensive about something with 'hard reset' in its name.
    08-10-2017 01:51 PM
  4. B. Diddy's Avatar
    Wiping the cache partition does not affect your personal data -- only temporarily cached system data. The website is called "Hardreset.info," but they also have other useful information like how to get to the Recovery Menu, or how to boot into Safe Mode.
    08-10-2017 06:36 PM
  5. Spatialsound13's Avatar
    I wiped the cache partition, put the card into the phone and switched it on, but got 'Damaged SD card' when I tried to mount it to the phone. The card was still readable/writable on my laptop though, so I reformatted it, copied the files back onto it via laptop, but got the same result.
    08-13-2017 02:50 PM

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