1. AC Question's Avatar
    Why can't I disable my lock screen option on my ZTE model number 9513
    08-11-2017 05:58 AM
  2. belodion's Avatar
    🙋Try first clearing credentials in Settings, Security.
    08-11-2017 06:16 AM
  3. Dianne Piccone's Avatar
    I'm having exact same problem. Clear Credentials is grayed out. For me, this problem of not being able to disable the screen lock has occurred just after I set up the Find My Mobile feature at google.com/android/devicemanager. I turned find my mobile off, but the lock screen still won't disable.
    08-11-2017 09:45 AM
  4. belodion's Avatar
    ^ Welcome.

    Did you turn it off in Device Administrators?
    08-11-2017 11:37 AM
  5. Dianne Piccone's Avatar
    Yes, I believe so. I went to Settings>Lock Screen and security>Other Security Settings>Phone administrators.
    I deselected the radio button next to Find My Device. I do notice that I have 2 other administrators listed on this screen, and none of them are selected. I wonder if I need at least one selected? The administrators listed are Secure Folder and Security & Privacy.

    The other thing is that I set up Bixby last night, and it told me i was required to run simplified settings with Bixby. I don't know if that is contributing to this problem.
    08-11-2017 01:28 PM

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