The phone says unlocked and it don't work.

[AC Question]

My phone won't work and it says unlocked...it's a Verizon phone can someone help me

 

[citronbull]

Depends on what kinda phone. I bought an unlocked HTC One M9, verizon branded. All I had to do was change the APN and it works fine on Tmobile.

 

[L0n3N1nja]

What do you mean it won't work, we can't help you if you don't provide information.

What carrier are you trying to use it with? Some phones aren't compatible with all networks even if unlocked, they don't have the right radios. My old Note 3 and Note 4 from Verizon aren't locked, but they also are incompatible with Tmobile for example.