08-21-2017 06:08 PM
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  1. AC Question's Avatar
    AC Question
    My nextbook keeps tapping on things and then shuts off for no reason. It doesn't heat up or anything. I tried cleaning the screen or letting it die completely and then charge it but for some reason it still freaks out and then shuts off. I tried deleting apps I don't use and still freaks out and shuts off. I can't use my tablet for a few minutes without it glitching out. Why and how can I fix this?
    08-19-2017 12:38 PM
  2. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    Welcome to Android Central! Does it have a screen protector? Does this happen in Safe Mode as well? On most Android devices, while powered on, press and hold Power until the Power Off menu appears. Press and hold the Power Off selection until the Safe Mode prompt appears. Tap OK.
    08-19-2017 02:45 PM
  3. Doodley061's Avatar
    Doodley061
    I removed the screen the protector since I thought dirt was on my screen or something. I tried safe mode but then nothing happens and goes straight back randomly pressing stuff and shuts off.
    08-20-2017 06:10 AM
  4. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    If it's happening in Safe Mode as well, then it's either a firmware or hardware problem. Either way, you'd probably have to bring it to a repair shop. Is it still under warranty?
    08-20-2017 04:01 PM
  5. Doodley061's Avatar
    Doodley061
    I had it for a year so I don't think have warranty for it.
    08-20-2017 08:28 PM
  7. B. Diddy's Avatar
    B. Diddy
    Senior Ambassador
    I'm afraid that a repair shop is probably your best bet, then. Sorry!
    08-21-2017 06:08 PM
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