[AC Question]

I bought my gear Sunday, I had it connected to Verizon on Monday. Tuesday when I put it on the charger and left it when I came back to it and went to use it, it was showing standalone. I tried to connect and it kept saying not found and to do a factory reset. It happened again on Wednesday and The same thing happened yesterday Friday. So I did. Today I went outside and forgot my phone. When I checked my gear it said standalone. When I came back in the house and tried to connect it did the same thing and I had to do another factory reset. Is that normal? I would not think so but I have no one that I know that has one to ask.