1. AC Question's Avatar
    i have tried to put it in download mode to reinstall the firmware but it keeps restarting help
    08-21-2017 01:29 PM
  2. Rukbat's Avatar
    That sounds as if the tab is rooted. You can't update a rooted ROM (luckily, because in some cases that could hard-brick the device - meaning that there's no way to recover from it).

    That's assuming that it's the correct upgrade file for your model of the Tab 3. Trying to install an upgrade for a different model could also cause that error - the "issue" it encountered would be that it found itself on the wrong device, in that case.
    08-21-2017 02:40 PM

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