1. AC Question's Avatar
    I see all the helpful comments on this issue and seems a windows and or software update messed everything up. As many others several months ago had no problem synching my Note 4 to my pc to get my pics and videos off the phone. Then all of a sudden cannot do it and get a message windows does not recognize device. We have windows 10
    Please help with this issue. Thank you
    08-22-2017 01:13 PM
  2. Rukbat's Avatar
    Make sure that when it's plugged into the phone, you pull down the notifications bar and choose MTP.

    Also make sure that you have the latest Samsung driver installed in your PC.
    08-22-2017 02:28 PM

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