1. AC Question's Avatar
    I forgot the password on my phone and I can't change the password. I was going to reset it completely but I don't want to lose all my photos and videos. How can I move my photos with out unlocking my phone. Or how can I unlock my phone without losing my pictures and videos.
    08-23-2017 04:00 PM
  2. L0n3N1nja's Avatar
    It would help to know what phone you have, specifics can vary.

    If the phone has an SD Card your photos should be on it, just take it out of the phone.

    Google provides free photo back ups, did you ever back it up or allow it to sync your photos? It's automatic when connected to Wi-Fi if you allowed it to.

    Otherwise that password is there to prevent anyone from getting into the phone and taking your information. You can't plug it into a computer and pull files off without unlocking it.

    Usually without the password you won't be able to unlock it, but if you can provide more information there may be a work around.
    08-23-2017 04:45 PM

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