1. AC Question's Avatar
    I recently bought a J3 (3 hours ago) and it has locked me out. Would resetting the phone reset the plan? The only things I have saved to the phone are a few screenshots and a few contacts.
    08-26-2017 01:17 PM
  2. Rukbat's Avatar
    No, resetting the phone won't unlock it, and it won't reset your carrier plan. All it does is remove anything you've added to the phone (except the unlocking of the lock screen). If it's a new phone, just bring it into your carrier and see why it locked you out. (It could be erroneously reported stolen, it could be that your account was provisioned incorrectly - a lot of possibilities that only the carrier can correct.)
    08-26-2017 01:38 PM

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