Moto 3G audio not working

A

AC Question

I was watching a video on youtube using my Moto3G without the earplugs. Everything was fine, I exit the youtube app before the video ended and let my phone be. When I returned to my phone, no audio was playing at all. No matter if it's facebook or someone calling me. Nothing.

- I checked the audio configurations turning the volume up and down
- I turned the phone off and on three times
- I reset to the factory configurations
- I put the earplug on (audio works with earplug), put all volumes off, restart phone, and put earplug out.

I really don't know what to do anymore!
Before that, the audio was already turning itself on with out me doing anything, and now it's not working at all unless I use earplugs.
 

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