1. AC Question's Avatar
    My phone always freezes and restarts, but tonight it keeps loading and restarting.
    It will boot all the way up and I can do the normal stuff until it displays the alert "Unable to download. Please try again later." twice, then it restarts. I've tried removing the SD card and SIM card. I can't get into the messages settings, it always crashes before loading. My messaging app has been giving a lot of trouble so it may be something with that. Even when I boot in safe mode, it will display the alert and restart.
    08-31-2017 02:00 AM
  2. belodion's Avatar
    🙋Can you reflash the stock firmware?
    08-31-2017 06:15 AM
  3. h66hhgr's Avatar
    I'm not sure what that means or how to do that.


    Update: I can't fine a KDZ file to flash it.
    08-31-2017 07:56 PM
  4. h66hhgr's Avatar
    I did a factory reset and it is still doing it, even though I can't get through the welcome screen.
    08-31-2017 09:08 PM
  5. wizzrah's Avatar
    I did a factory reset and it is still doing it, even though I can't get through the welcome screen.
    As Belodion said above, you may want to flash a stock firmware for your phone. If you can tell me what carrier version the phone is, I can lead you into the right direction.
    09-01-2017 01:43 AM
  6. h66hhgr's Avatar
    It's the AT&T D631
    09-01-2017 01:07 PM

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