1. JaneSaidSo's Avatar
    I am trying to factory reset my phone and I am being very unsuccessful in the process. Everywhere I have look keeps telling to access General Management under Settings. I have looked everywhere on my phone and I cannot find General Management anywhere. Am I doing something wrong or is there something wrong with my phone?
    09-02-2017 11:54 AM
  2. Rukbat's Avatar
    Look in General for Accounts, then for Google. Enter the original Google account and password. (That should be removed before resetting, but you can add it back after resetting. If you want to change it, delete it after adding it and the new account.)
    09-02-2017 01:46 PM

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