How to fix a phone that restars when turning off Bluetooth?

[Adrian Abaja]

My friend's phone suddenly restarts itself when turning off its Bluetooth. I tried cleaeing the cache and resetting the wireless settings. Any ideas how to fix?

 

[B. Diddy]

Welcome to Android Central! Which phone? Does it happen in Safe Mode as well?

 

[Adrian Abaja]

It is a phone from a cheap phone manufacturer in our country. It js the Cherry Mobile J1. But I will try to turn it off in safe mode. Thanks!:

 

[Adrian Abaja]

I tried rebooting in safe mode, the bluetooth did turn off but then it turned on by itself. Any ideas?

 

[B. Diddy]

Ok, so at least the phone doesn't shut down when you turn off Bluetooth, right?

Go to Settings>Location and tap Menu>Scanning. Is Bluetooth Scanning turned on?

 

[Adrian Abaja]

Ok...ill try that tomorrow sice i dont have his phone. Thanks again!

 

[Adrian Abaja]

By menu, where can i find it? Do you mean the options 'High Accuracy, 'Battery saving' & 'Device only'?

 

[Adrian Abaja]

Here's a picture in the location settings.

 

[B. Diddy]

I looked at an image of your phone -- it looks like it has capacitative buttons at the bottom. Is the left button a Menu button or a Recent apps button?

 

[Adrian Abaja]

The actual phone has off screen button, but at the settings it looks the same. The button on the right you mean is the recent apps button. Also the phone is called the Cherry Mobile J1s. Forgot to put the S.

 

[B. Diddy]

Oh, I see. The J1s has a different button setup, with the Back button on the left and the Recent Apps button on the right.

Go to Settings>Bluetooth, then tap the menu button at the upper right. Is there an option for Advanced or Scanning there?

 

[Adrian Abaja]

This is the screen shot of his actual phone. There's no option for Advance or Scanning.

 

[Adrian Abaja]

I have been thinking...would this be a hardware issue? If none of your suggestions work w
is the hardware the problem?

 

[199426]

Welcome to Android Central! Which phone? Does it happen in Safe Mode as well?

It doesn't happen in safe mode. I can turn it off just fine.

 

[B. Diddy]

Welcome to Android Central! This would suggest that some app you installed is causing instability, and forcing a shutoff for some reason when you turn off Bluetooth. Unfortunately, unless you have some idea of which app might be the problem, you'd have to uninstall apps one by one until the problem goes away.

 

[Adrian Abaja]

Welcome to Android Central! This would suggest that some app you installed is causing instability, and forcing a shutoff for some reason when you turn off Bluetooth. Unfortunately, unless you have some idea of which app might be the problem, you'd have to uninstall apps one by one until the problem goes away.

it still restarts even on safe mode...but the phone is actually fixed now...i dont know my iend did it but his bluetooth turned off now

 

[SB 03]

Ok, so at least the phone doesn't shut down when you turn off Bluetooth, right?

Go to Settings>Location and tap Menu>Scanning. Is Bluetooth Scanning turned on?

Yes

 

[B. Diddy]

Yes

Welcome to Android Central! You're jumping onto a thread that's 9 months old, and all you replied was "Yes." It's hard to know if you're having the exact same issue with the exact same phone as the OP, or if you might have a different situation. Please give us more details, thanks!